College Inn Hotel - Frequently Asked Questions

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​ABOUT US

What type of hotel is College Inn?

• College Inn is a historic boutique hotel located in the heart of the University District (U-District) in Seattle, WA. We offer an authentic, cozy, and unique lodging experience in a classic historic building.

 

Are you part of a hotel chain?

• No, College Inn is an independent, family-owned and operated boutique property.

 

Do you have a pool, spa, gym, or daycare?

• No — as a historic boutique inn, we do not offer these facilities.

 

BEFORE YOUR STAY

What types of rooms do you have?

• We have a total of 27 guest rooms with a mix of:

  • Premium rooms with private ensuite bathrooms including rooms with a Double Queen and Queen bed configuration

  • European-Style rooms with shared bathrooms accessible on the second and third floors, including rooms with Double Queen, Queen + Twin, Queen, or Twin bed configurations.

  • Depending on the room type, rooms are suitable for up to 1, 2, or 4 adults. 

  • Most larger rooms can also accommodate a portable crib or roll-away bed for small children.  Please contact the front desk during office hours to set this up in advance.

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Do you have elevators or ADA-accessible rooms?

• Unfortunately, we do not have an elevator. All of our rooms are on the second and third floors and are accessible by stairs only.

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Is Wi-Fi included?

• Yes. We offer complimentary high-speed Wi-Fi throughout the hotel.

 

Is breakfast included?

• We do not offer breakfast, but we provide complimentary coffee, tea, and cocoa in our 4th-floor Loft lounge. We are also surrounded by cafés, bakeries, and coffee shops in the University District.

 

What is your pet policy?

• No pets are allowed on the property.

• Legal service animals are welcome.

 

What is your smoking policy?

• College Inn is 100% smoke-free. Smoking of any kind is strictly prohibited inside guest rooms and all indoor common areas.

 

Do you offer parking?

• Yes, we offer offsite Reserved Hotel Guest Parking at a lot that is 2 blocks away – $18/day. Parking passes must be requested and reserved in advance as space is limited. Please contact us or reserve on our website before your arrival.

• Other parking options include:

  • UW Central Garage (1 block away) – approx. $21/day

  • Street Parking – paid 8 AM–8 PM; free overnight and on Sundays/holidays

  • You may use the loading zone in front of the hotel for up to 15 minutes during check-in. You may also leave your car in the reserved lot until 1:00 PM on your checkout day (subject to availability).

 

Are there any special discounts available?

• Weekly and seasonal discounts (when offered) are available only through our website.

 

Do you offer group rates?

• Yes, please inquire by email or call us directly for group rates.

 

What is the minimum age to reserve a room?

• Because we regularly host college students, we allow guests 18 or older to reserve a room.

• Minors must be accompanied by an adult.

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Is there a resort fee or tourism tax?

• No. We do not charge any resort fees or tourism taxes. The room rate plus applicable state and local taxes shown at the time of booking is the full amount due — there are no additional fees.

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RESERVATIONS & POLICIES

What are your cancellation policies?

• Our standard cancellation policy applies to direct bookings.

  • Cancellations requested greater than 48 hours prior to your stay are free. 

  • Cancellations requested less than 48 hours prior to your stay will be charged a penalty equal to 1st night + tax.  No Exceptions.

  • Mid-Stay Cancellations follow the same policy.​

• If you booked through an Online Travel Agent (OTA) such as Booking.com, Expedia, or Airbnb, their cancellation policy may differ — please refer to your confirmation from that partner or contact them directly for assistance.

 

How do I modify or extend my reservation?

• Direct Bookings: Contact us directly to adjust or extend your reservation.

• OTA Bookings (Expedia, Booking.com, Airbnb): Extensions and upgrades can be arranged directly with the property. Cancellations must be initiated through the original third-party website or app.

 

When is my credit card charged?

• We charge your credit card upon check-in. If you booked directly with us or have a remaining balance, your card is stored as a guarantee.

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Can I split the bill between multiple cards or guests?

• Yes, we can split the bill between two or more forms of payment at check-in. If you are arriving after regular front desk hours and wish to split the bill, please contact us before your arrival so we can make the necessary arrangements.

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Do you require a security deposit or authorization hold?

•  A security deposit or credit card authorization of the first night's rate + taxes may be taken at any time after reservation.

• We do not require an additional security deposit or authorization hold at check-in.

 

GETTING HERE

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How do I get to the hotel from the Airport?

• The College Inn Hotel is approximately 25 minutes from the SeaTac Airport by Uber/Lyft/taxi

• The Link Light Rail is another good option providing direct service to/from Sea-Tac Airport and Downtown Seattle. The U-District Station is about a 7-minute walk from the hotel.

• Multiple bus routes stop in the immediate area as well.

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CHECK-IN & CHECK-OUT

What are your check-in and check-out times?

• Check-In: 3:00 PM

• Check-Out: 11:00 AM

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What are your front desk hours?

• Our innkeepers are available daily from 11:00 AM to 7:00 PM.

• Remote guest support is available 24/7, and we have an on-site manager available for emergencies.

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Do you allow late arrivals (after 7:00 PM)?

• Yes, if you are arriving after 7:00 PM, we offer keyless entry for your convenience.​

 

How do I complete my pre-check-in?

• An online pre-check-in link will be sent to you via text and email at 9:00 AM, with a reminder at 3:00 PM for your completion.  

• Completing this step in advance ensures your door access code is sent promptly.

• Once verified, your unique 6-digit access code will be delivered prior to your arrival so you can enter the building and your room independently.

• If you reserved parking and are arriving late, you may park in the yellow loading zones briefly to retrieve your parking pass and room instructions.

How do I open the front door and access my room?

• Our building uses a keyless electronic keypad entry system.  Place your finger or thumb on the square touch sensor located directly above the door handle to illuminate the keypad.  Enter your 6-digit access code once the keypad lights up.  Note: Please use the keypad on the main door handle — not the historic lockboxes mounted on the wall nearby.

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Can I check in early or check out late?

• We do our best to accommodate early check-ins and late check-outs.

• Early Check-In is subject to room availability. If your room isn't ready, we can store your luggage and you're welcome to relax in the 4th-floor Loft common area.

• Late Check-Out must be requested and approved in advance subject to availability.

 

LUGGAGE & STORAGE
 

Can I store my luggage before check-in or after check-out?

• Yes. We offer luggage storage on our 4th floor.  Please contact the front desk for assistance.

  • If you are leaving before 11:00 AM you may leave luggage in our designated 4th-floor storage area.

  • If you are looking for Post-Stay Overnight Storage it can be arranged in advance for a fee. Please contact us before your departure to coordinate.

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Do you offer bicycle or scooter storage?

• Yes. Bicycle storage can be reserved prior to or upon arrival. We provide a secure storage room on the 4th floor. Alternatively, guests are welcome to keep clean bicycles or scooters inside their guest rooms.

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DURING YOUR STAY
 

What amenities are available in the rooms?

• All rooms include linens, towels, soap, and basic essentials.

• Premium Rooms have ensuite bathrooms.  European-Style rooms include in-room vanity sinks

• Additional amenities available upon request and subject to availability include:​

  • Mini-fridges, extra fans, earplugs, and white noise options 

  • Pack 'n Play cribs, Rollaway beds or twin mattress available for $10/day

 

Do you have air conditioning?

• Due to Seattle's mild climate, rooms do not have air conditioners. However, all rooms have ceiling fans and portable fans.  

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What shared amenities are available?

• Our 4th-floor Loft Common Area is available 24/7 and includes:

  • Complimentary coffee, tea, and cocoa

  • Books and board games

  • Earplugs and extra supplies

  • A fully equipped shared guest kitchen with cookware and appliances

 

Is the hotel secure?

• Yes. The building requires a unique access code for entry and is equipped with 24-hour surveillance. An on-site manager is available after hours in case of emergencies.

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Is there a restaurant or bar on-site?

• Although we do not operate a restaurant ourselves, the building houses several good dining options including:

  • College Inn Pub

  • Basil Viet-Thai Restaurant

  • Café Happy Boba Tea

  • Bean & Bagel coffee shop

• We are also surrounded by dozens of cafés, restaurants, bars, and shops throughout the University District.

 

What is nearby?

• We're located in the heart of Seattle's vibrant University District, steps from:

• University of Washington campus

• Dozens of restaurants, coffee shops, bookstores, and nightlife spots

• Lake Union

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How do I contact staff during my stay?

• Please call 206-633-4441.  Our front desk is open from 11:00 AM – 7:00 PM daily.  After hours assistance is also available.

• If you arrive and the Innkeeper is away from the desk, press the intercom button next to the bright red front door.

 

AFTER YOUR STAY

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I left something behind — what do I do?

• Contact our front desk at 206-633-4441 and we'll check our lost-and-found.

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I have a billing question or need an invoice.

• If you booked directly with the hotel, please call the front desk during office hours from 11am to 7pm and we'll be happy to assist you.

• If you booked with an Online Travel Agent such as Booking.com, Expedia, Airbnb, please contact them directly for billing inquiries and invoices.